- All the purchases made through marucrafts.in are governed by this Shipping Policy. By using our Platforms, you agree to the terms of this Shipping Policy. This shipping policy describes our policies and procedures for shipping Products purchased on the Platforms. Please read and acknowledge the terms of this Shipping Policy before you use the Platform.
- Cost of Shipping as applicable is displayed against each product listing on the platform and involves no hidden cost other than displayed at the time of buying of product/ article.
- Customs duties and taxes, if any, assessed by the customs authorities will have to be borne by the Buyer/User according to the applicable laws, and the same shall be paid by the Buyer/User itself at the time of shipping. We shall not be responsible for any delays caused by customs clearance processes in the destination state or city.
- The shipping time will depend primarily on two factors:
- Item availability
- Shipping service
- Sellers are obligated to ship out/dispatch the Products within 7 days from the date of receiving the order. The Sellers are required to promptly cancel the orders in case(s) where the product is unavailable in inventory. If dispatch does not occur within the stipulated timeframe of 07 business days, our team shall cancel the order, initiate the refund, and inform the Sellers and Buyers of the same. However please kindly note that since the products displayed on the Platforms are manufactured/ delivered by artisans, NGOs, craftsmen, etc., shipping times may vary significantly for some products. However, we will try to get our products to you soon.
- Shipment Delays: The tentative time of delivery is mentioned on our website for each article/ good but there might be delays due to unavoidable circumstances beyond our control. No refunds or returns will be entertained on account of delay in delivery.
- Our shipping partner delivers products within 15 working days unless otherwise mentioned in the product details. **Shipping time is also subject to factors such as strikes or transport delays due to bad weather or caused by destination customs clearance processes, which are beyond our control.
ADDRESS & DELIVERY
- Orders can be shipped to only one address. To ship to multiple addresses, the Buyer must place a separate order for each address. Unless otherwise stated, all products on the website are in stock. Because each artisan’s process is unique, shipping times may vary. Look for shipping information on the product page for individual shipping times.
** Some items carry a special shipping timeframe that may differ from that of other items.
** If your product carries a special shipping timeframe, you will be notified at the checkout step of your order on the website. We will try our best to deliver your order within the promised timeframe. However, in some rare cases, there may be unexpected delays beyond our control. If this occurs, we shall contact you immediately via email to let you know of the new timeframe for shipping. - As soon as your order ships, you will also be sent Shipping Tracking Information, using which you can also track your shipment.
CANCELLATION
- If the shipment couldn’t be delivered due to an incorrect/insufficient address provided by the Buyer, or if the shipment couldn’t be delivered due to the unavailability of the Buyer to receive the shipment, the transaction shall be cancelled. The shipment will be sent back to the seller and the platform and the seller shall get a fair amount of money for services provided and costs paid for handling, shipping, couriering, handling your order, and any other services specified to you. The remaining amount after such deductions shall be returned to the Buyer.
- We can accept order changes or cancellation requests at any time before we ship your order. Unfortunately, we cannot cancel orders once the shipment is out for shipping.
DAMAGED PRODUCT/ARTICLE
- If any of the products purchased through the Platforms are delivered in a damaged/tampered/fake condition or there has been any leakage/theft etc. with respect to the delivered shipment please do get in touch with us and inform us about the same within 48 hours of the delivery of the shipment, and as per the terms and conditions set in our return and refund policy.
In case of any grievance in relation to the shipping policy, users may contact the Our Platforms Grievance Officer at marucraftbkn@gmail.com